Terms & Conditions
INTRODUCTION
Welcome to www.tea9masala.com, where TEA9 MASALA & and/or its affiliates provide services subject to the notices, terms, and conditions outlined below. By accessing, browsing, or shopping on this website, you agree to abide by all the terms and conditions specified below unconditionally and out of free will. We kindly request that you carefully review these terms and conditions before proceeding.
INFORMATION COLLECTED
TEA9 MASALA is committed to protecting your privacy and securing your personal information which is subject to the Privacy Policy We use appropriate technical and organizational measures to protect your personal data from unauthorized access, misuse, loss, or alteration.
By using our website you hereby consent and agree that: –
a. We may collect and process your personal data, including your name, email address, phone number, billing and shipping addresses, and payment information when you use our website to purchase our products or services. We may use your personal data to fulfil your orders, respond to your inquiries, send you promotional materials, and improve our services.
b. We may share your personal data with third-party service providers, including payment processors and shipping companies, for the purpose of fulfilling your orders. We may also share your personal data with law enforcement agencies, regulatory authorities, or other third parties if we believe it is necessary to comply with applicable laws and regulations or to protect our rights or the rights of others.
c. The information collected will be stored by us for a better experience in the future and also to enable better operation of the Application and services for You.
d. The information you provide may be used to notify you of new products / services of TEA9 MASALA, its affiliates or other companies. TEA9 MASALA and its affiliates shall not be responsible or liable in any manner for liability arising out of the use of the products and services of other users or companies/ individuals/ entities.
e. If you do not wish to receive promotional e-mail from us, an email will have to be sent to us at tea9masala@gmail.com.
f. While using the services and products under the Application You will not share any personally identifiable information of any person.
g. You shall be solely responsible for maintaining confidentiality of Your Registration Data and Website login credentials, and will be liable for all activities and transactions, and any other misuse of the Application, that occurs through Your Account (whether initiated by You or any third party).
h. The privacy policy related to this is separately published and you will be required to read through the same and provide consent for the policy before you commence usage of the Website.
If you have any questions or concerns about our data protection practices, please contact us at tea9masala@gmail.com.
ELECTRONIC COMMUNICATIONS: TERMS OF USE FOR COMMUNICATION WITH TEA9 MASALA
When availing any services offered by TEA9 MASALA or corresponding with us through email, you are acknowledging electronic communication with us. By accepting our services, you grant your consent to receive electronic communications from us, including emails and text messages. By accepting these terms and conditions, you acknowledge and agree that all agreements, notices, disclosures, and other communications that we provide to you electronically fulfil any legal requirement that such communications must be in writing.
INTELLECTUAL PROPERTY RIGHT
a. The Website and other services developed and/or made available by TEA9 MASALA unless otherwise stated are protected by the Indian copyright laws and other applicable laws and TEA9 MASALA (affiliates/ associates) is the absolute owner of all such materials irrespective of whether they are capable of protection / registration under the relevant laws.
b. TEA9 MASALA is the absolute owner of all information, techniques, Know-how, software, trademarks, copyrights and materials, whether subject to statutory protection or not, made available on the Website by TEA9 MASALA.
c. You are granted a non-exclusive, limited and non-transferable right to access and use only the Website in compliance with this agreement and the privacy policy. You shall not infringe any of the intellectual property belonging to TEA9 MASALA including trademarks and copyrights made available in the Application.
LOGIN ACCOUNT AND SECURITY
If you choose to register for a login account on our website, it is your responsibility to maintain the confidentiality of your account information and password, and to restrict access to your computer. By registering for an account, you agree to assume full responsibility for the authenticity of the information provided, and for all activities that occur under your account or password.
TEA9 MASALA reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders in its sole discretion, without any liability to you. We take reasonable measures to protect your personal information, but we cannot guarantee that your information will always remain secure, and you acknowledge and agree that you use our website and services at your own risk.
In the event of any unauthorized use of your account or any other security breach, you must immediately notify us. TEA9 MASALA will not be liable for any loss or damage arising from your failure to comply with these security obligations.
RISK OF LOSS
All items purchased through electronic mode via this website are subject to a shipment contract. This means that the risk of loss and title for such items are transferred to you upon our delivery of the items to the carrier (shipping partner) for dispatch. We take utmost care to ensure that the products are securely packaged and delivered to the carrier for safe transit. However, TEA9 MASALA shall not be liable for any loss or damage incurred to the products during the transit period. We recommend that you carefully examine the package and products before accepting the delivery and report any damages to us and the carrier within 24 hours of receipt.
ORDER ACCEPTANCE
Thank you for considering TEA9 MASALA for your purchase. Orders can be placed through our website at www.tea9masala.com. Please note that the acceptance of your order is subject to certain conditions, which include but are not limited to:
a. Product availability: In the event that the product you have ordered is out of stock, we will try to notify you and provide an estimated restocking date.
b. Payment authorization: We must receive payment authorization before we can accept your order.
c. Pricing and product description errors: We make every effort to ensure the accuracy of product descriptions and pricing, but errors may occur. In the event of an error, we reserve the right to cancel or refuse any order.
d. Eligibility to order criteria. You must meet the eligibility criteria set out in our Terms and Conditions to place an order.
e. Order rejection. We reserve the right to reject any order at any time in our sole discretion.
Please be assured that we strive to provide the best possible customer experience and will make every effort to promptly inform you of any issues with your order.
ONLINE ORDERING AND PAYMENT
a) Order Acknowledgement: Upon placing an order on our website, you will receive an email/sms acknowledging the exact details of your order shortly thereafter.
b) Acceptance of Order: Acceptance of an order and the completion of the contract between you and TEA9 MASALA will take place when your order is dispatched, unless you have cancelled the order in accordance with the cancellation instructions set out below.
c) Payment Authorization: When an order is placed, we request pre-authorization for the value of the order from your bank/card issuer to ensure that the funds are available. However, this remains simply a pre-authorization request until the order is shipped, at which point we actually take payment. Some card companies may show the initial request and the later charge as two separate entries, but please be assured that we only charge your card once and any ‘second’ charge is temporary and will shortly disappear. If you have any further queries, please contact your bank/card issuer.
d) SMS/WhatsApp Communication: By registering with us, you agree that we may send SMS/WhatsApp messages regarding product updates, festive offers, and marketing campaigns. Your consent is given to us for this purpose.
e) Customer Service: Our customer service team is available from Monday to Friday between 10AM to 6PM. You may contact us at (+91) 9663976116.
PAYMENT AND REFUND POLICY
1) All orders placed on our website www.tea9masala.com can be paid for only in INR (Indian Rupees).
2) We accept payments made through various modes, including Credit/Debit Cards such as MasterCard, Visa, and AMEX, Netbanking, UPI Payments, and all Mobile Wallets.
3) If you use a payment card with a foreign currency denominated account to pay for an item, the amount will still be charged in INR at the conversion rate applied by the relevant payment scheme at the time of processing your order.
4) To ensure the security of your payment information, please avoid sending us any payment details via email. Please refer to our Security and Privacy policy for details of the security measures we employ.
5) We take appropriate measures to secure the personal and transactional information you provide us when placing an order. However, if the information provided by you was used fraudulently or negligently by us, we will not be liable for any losses caused as a result of unauthorized access to this information.
6) Please note that TEA9 MASALA does not accept cash or cheques as payment online.
7) In the event of a payment failure, please ensure that the information passed on to the payment gateway is accurate, including account details, billing address, password (for net banking), and other relevant details. Also, check your Internet connection to ensure that it has not been disrupted during the payment process.
8) If your account has been debited after a payment failure, the amount will be rolled back to your account within 7 business days. You may contact us at tea9masala@gmail.com with your order number for any clarification.
PRICING POLICY
1) All prices displayed on our website are in INR and are inclusive of all taxes. The taxes will be highlighted after checkout, before the final payment. We reserve the right to change prices and withdraw offers at any time without prior notice.
2) Although we take utmost care to ensure that all prices displayed on our website are accurate, errors may sometimes occur. If we discover an error in the price of a product that you have ordered, we will contact you as soon as possible. You will have the option to reconfirm your order at the correct price or cancel it. If we are unable to contact you, we may treat your order, in respect of the incorrectly priced item, as cancelled.
3) TEA9 MASALA strives to offer the same price for all products as offered on other marketplaces where the same items are listed by us. However, if the partner brand itself lists the product at a different price, TEA9 MASALA cannot be held responsible.
4) Please note that the prices of products listed on our website are subject to change without prior notice. The final price you pay for a product may differ from the price displayed on our website, depending on the availability of the product and the shipping destination.
PRODUCT AVAILABILITY / INFORMATION
1. Our website features a carefully selected range of products and services that offer an exclusive buying experience to our customers. We strive to maintain an accurate and up-to-date inventory of all products listed on our website, and we update our stock availability in real-time. However, in some cases, due to unforeseen circumstances, a product may go out of stock temporarily. In such cases, the product will be unavailable for purchase until it is restocked.
2. Prices of products and services listed on our website are subject to change from time to time. In some instances, an item you have ordered may go out of stock, be subject to a delay, or be sold at a higher or lower price than what was shown on your order. In such cases, we will notify you at the email address or telephone number you provided during the ordering process. If we are unable to contact you, we will cancel the part of your order that is unavailable or incorrectly priced and continue to process the remaining items on your order, where applicable.
3. At TEA9 MASALA, we strive to ensure that all products listed on our website are available for purchase. However, due to unforeseen circumstances, such as an unexpected surge in demand, some products may be temporarily out of stock. During periods of significantly increased demand and lower stock availability, such as during festivals like Rakhi, Diwali, etc., the risk of items being out of stock increases. If a product is out of stock, we will notify you as soon as possible and provide an estimated date for when the product will be available again.
4. In cases where a product is out of stock, and you need the product urgently, we recommend that you get in touch with our customer service team to explore alternative options. Our customer service team will be happy to help you find a suitable replacement product or provide you with an estimated timeline for when the product will be back in stock.
5. At TEA9 MASALA, we understand that our customers expect the highest standards of quality and service from us. If, due to unforeseen circumstances, it becomes necessary to substitute an item, we will always seek your prior consent before making any substitutions. In the event of a substitution, the replacement item will be of equal or greater value than the item it is replacing. If a replacement item is of greater value, you will be liable to pay for the difference in product values.
Cancellation & Refund Policy
In case you want to cancel an order, we can be contacted at tea9masala@gmail.com or call us on (+91) 9663976116 between 9 am to 6 pm on all 7 (seven) days of the week. We will be able to cancel the order as long as it is not shipped. Unfortunately, we won't be in a position to cancel once the order is shipped and the same will be notified to you via email. Once the order is cancelled, we will issue a full refund for the same. The refund will be made in the same method that the payment is received, within 10 working days from the date of cancellation of order.
Refund & Returns Policy
TEA9 MASALA values customer satisfaction and strives to provide an excellent buying experience. If there is a quality issue, the product has expired, packaging defect and hence item is damaged or a wrong product is delivered, in such a situation you may please send us an email or call on our customer care number stating the details of your concern. While sending the details, please ensure to share the following details:
1) order number
2) the item name/s,
3) picture of the product in respect of which the concern has been raised and
4) description of the problem.
Please note, any such concern is shared with us within twenty-four (24) hours from the time the order has been delivered to your address. We shall endeavor to attend to your concern and revert with our feedback on the same at our earliest. Kindly note, complaints received beyond twenty-four (24) hours of delivery, shall not be entertained.
We can be contacted at tea9masala@gmail.com or call us on (+91) 9663976116 between 9 am to 6 pm on all 7 (seven) days of the week. If your concern is found to be valid, we shall instruct you on how and where to send your package.
Once we receive your return package, we will acknowledge its arrival. After receiving the package, we will inspect the product. If the issue you raised is found to be valid after the inspection, we will send a replacement to the shipping address listed in your order. Please note, we do not offer refunds; only product replacements will be provided if your concern is confirmed to be valid.
If you have not received the delivery of your order but have received an intimation by email and/or SMS that your order has been delivered, you may please send us an email or call our customer care number within twenty-four (24) hours of receiving such intimation. Your concern shall be looked into and after ascertaining the genuineness of the concern, our team shall deal with the same appropriately.
Contact Details: Email us at tea9masala@gmail.com or Call us at (+91) 9663976116
Shipping and Delivery
The delivery will be done through our fulfilment partners who have a dedicated team of delivery personnel and a fleet of vehicles operating across the city which ensures timely and accurate delivery to our customers.
It is our endeavour to deliver the freshest tea to your doorsteps. Hence, we will ship your order within 72 hours after confirmation of your order.
Final delivery should take around 7 – 10 working days depending upon demand and courier availability.
To ensure that your order is delivered to you in a safe and secure way, we work with some of the best courier services in the country. Hence, we charge our buyers a small shipping fee to ensure the best possible services. The exact shipping fee will be added to your cart value before you make the payment.
You will be notified of your tracking details through Whatsapp Message by our Courier Partners once the order is shipped from our warehouse.
INTERPRETATION AND DEFINITIONS
This section outlines the interpretation and definitions used in the Return and Exchange Policy of TEA9 MASALA. Words that are capitalized have specific meanings defined under certain conditions. The definitions provided in this section apply whether the words appear in singular or plural.
The following definitions are relevant to this policy:
• Business Company: This term refers to TEA9 MASALA &, also referred to as “We,” “Us,” or “Our” in this Agreement. The company is located at #103, Agrahara Main Road, Kogilu Village, Yelahanka, Bengaluru- 560064 Karnataka, India.
• Goods: This refers to the items that are offered for sale.
• Orders: This term refers to a request made by the user to purchase Goods from TEA9 MASALA.
• Service: This term refers to the Website.
• Website: This term refers to the website accessible at https://tea9masala.com
• You: This term refers to the individual who is accessing or using the Service, or the company or other legal entity on whose behalf such individual is accessing or using the Service.
TERM AND TERMINATION AND SUSPENSION OF USAGE
a. These Terms of Use shall remain in force from the effective date until terminated by TEA9 MASALA under the Terms of Use. TEA9 MASALA may terminate the Terms of Use if you breach the provisions of this Terms of Use. However, TEA9 MASALA hereby reserves the right to suspend your usage of the website until you cure such breach of Terms of Use. and prevent access to the website and services. You hereby provide your express consent to TEA9 MASALA for obtaining and using any data that may be provided by you to or available with TEA9 MASALA during your usage of the website and services failing which TEA9 MASALA at its sole discretion might prevent you from accessing the website and services or portions thereof.
b. Nothing contained under this agreement shall compel TEA9 MASALA to provide any services offered in the website and services.
FORCE MAJEURE
TEA9 MASALA shall have no liability when there is cessation, interruption or delay in the performance of TEA9 MASALA obligations due to any reasons beyond its controls including among other things breakdown of concerned servers, interruptions in communication channels, earthquakes, volcanoes or such acts of God, labour controversy, civil disturbance, economic recession, internet failures, computer equipment failures, telecommunication equipment failures, fires, floods, storms, epidemics, pandemics including Covid – 19, order or domestic or foreign courts, war or the inability to obtain services from other third party service providers, transportation, or other essential commodity or service required in the conduct of its business, or any change in or the adoption of any law, regulation, judgement or decree.
INDIAN LAW
ENTIRE AGREEMENT
These terms and conditions along with the Privacy Policy constitute the entire agreement between you and TEA9 MASALA with respect to the subject matter thereof and this supersedes / replaces / revokes all prior understanding or agreements whether oral or written regarding the said subject matter between you and TEA9 MASALA.
LIMITED LIABILITY
a. TEA9 MASALA does not accept responsibility for the accuracy and correctness of any content, information, data, materials, colour, description any other content made available on the website or services.
b. You expressly understand and agree that TEA9 MASALA shall not be liable for any direct, indirect, incidental, special, consequential or exemplary damages, including but not limited to, damages for loss of property, profits, goodwill, use, data or other intangible losses (even if we have been advised of the possibility of such damages), resulting from the use or the inability to use the Website.
c. To the maximum extent permitted by applicable law, TEA9 MASALA shall not be held liable under these Terms and Conditions and the Privacy Policy for more than the amount paid by the User to TEA9 MASALA under this Terms of Use during 6 during 6 months before the event giving rise to liability
d. TEA9 MASALA accepts no liability towards any losses or damages that may be incurred by you as a result of disclosure or infringement of any of your confidential information or Intellectual Property Right by third party.
e. TEA9 MASALA accepts no responsibility and bear no liability for any such publication, advertisement or promotion made on its application.
MISCELLANEOUS
If any term or clause of these Terms of Use are declared to be invalid, void or unenforceable, the rest of the agreement will remain effective. Non-exercise or delay in exercise of rights under this Terms of Use or the applicable laws shall not be construed as waiver of such rights. All notices under this Terms of Use shall be in writing and sent to TEA9 MASALA at its email address www.tea9masala.com. In addition to the reliefs and remedies available under the Terms of Use, TEA9 MASALA shall be entitled to any other equitable relief available under the law.
Happy Purchasing!
