FAQ’s

Step 1: Pick the product of your choice.

Step 2: Click on ADD TO CART on the products you wish to purchase.

Step 3: Click on PROCEED TO CHECKOUT

Step 4: Fill out your personal details required for the delivery of your order.

Step 5: Choose a payment option most convenient to you.

Step 6: Confirm & place your order

Yes, you can do this by filling in your address as the ‘Billing address’, and the address you wish to ship it to, as the ‘Shipping address’.

For all orders, the confirmation status will be automatically updated in the ‘My Account’ section. Also you will get a confirmation email along with the Invoice from TEA9 MASALA.

All transactions at TEA9 MASALA are protected by SSL (Secure Sockets Layer) and Secure Data Encryption using a 1024-bit process. Any information you enter when transacting with Tea9 Masala Online is sent in a Secure Socket Layer (SSL) session and is encrypted to protect you against unintentional disclosure to third parties. This is an assurance that we follow the best security practices adopted by major online vendor, where all payments are processed in real-time, for your security and immediate peace of mind.
You can tell if your browser is in secure mode at “Checkout”, by looking for the padlock icon at the bottom corner or at the end of the address bar of your browser window.

There are various reasons why this may have happened ranging from validity of card/net banking details, insufficient funds in the account to technical difficulties. If you were recently issued a new card, some of the information may have changed. In that case, please confirm your credit card details and try again. Also, check that your name and address match the name and address on your current credit card.

Contact us, detailing the problem you have encountered. You can either email us on tea9masala@gmail.comor call us on 9663976116 and our Support Team will be happy to assist you.

If you have forgotten your password, you can request your password to be sent to the email address you have previously registered with us by clicking the Forgot Password link. You will be taken to a page where you can enter your email address and a temporary password will be sent to you. We strongly recommend that you change this at your earliest convenience.

For Domestic orders: You can pay for purchases using Online Payment through Debit, Credit card, Net banking and UPI methods.

All our deliveries are serviced through well-reputed couriers. As soon as your order is dispatched, you will receive an email with your package’s tracking number as well as the name of the courier company that is processing your order. You can use the tracking number to track the status of your package on the courier company’s website.

We dispatch most orders within 24 hours (excluding Sundays and public holidays, local/ natural disturbances). You can track your order from the ‘My Account’ section on the website to get an update on your order status. Here, you will be assisted with a tracking number. The same will be visible in the ‘My Account’ section and will be emailed to you, along with the logistic partner details. In case of any issue with your order, we will notify you immediately.